FAQ

1. How much do you charge?

GROUP WALK (1 full hour): £12 (x1 additional family dog - £4). (2 group walks on the same day – morning and afternoon: £14) (x1 additional family dog - £4).SOLO WALK (45 minutes one-to-one): £15

2. How do I pay?

Payment is weekly/fortnightly/Monthly. I accept cash, BACs or a cheque.

3. Do you charge to reserve a place for my dog if I’m away?

No, unlike many dog walkers, we do not charge you to reserve your dog’s place. All we ask is that you give us as much notice as  possible so that we can plan ahead.

4. What areas do you cover?

We provide dog walking in Aldershot and the surrounding villages, including Farnham, Ash Vale and Pirbright.

5. Are you fully insured?

Yes, we hold full public liability insurance (£5 million). Cliverton Policy Number: M1565900. You will be provided with a copy of our  insurance certificate when we meet.

6. Are you police checked?

We are fully police checked. Disclosure Numbers: 001379799430/001380233025. You will be provided with a copy of the documentation when we meet.

7. How often will you walk my dog?

We can walk your dog as often as you wish – anything from one walk a week up to two walks a day, five days a week. We provide  dog walking services from Monday to Friday (weekends and bank holidays by prior arrangement).

8. Do you allow dogs off the lead?

Yes, with your written consent, and only in safe areas away from roads, and only if we are confident that they will return when called. If you are concerned about your dog’s ability to obey a recall we will keep them on a lead.

9. How long does each walk last?

Each walk lasts for a minimum of 1 hour or 45 minutes depending on a one walk or two walks a day option (not including pick-up and drop-off time).

10. What if I need to cancel a walk?

Please call or email giving a minimum of 48hours’ notice, otherwise the missed walk will we be charged at the full normal rate. If you wish to cancel a regular service, we require a minimum of four weeks’ notice.

11. Will you walk my dog in all weathers?

Yes, regular exercise is vital for your dog’s wellbeing. For this reason we walk in all weathers, so you can be confident that your dog won’t miss its walk – rain, hail or shine (the only exception being extreme weather conditions which may present a risk to the safety of your dog). And when we’ve finished our walk, we’ll make sure his/her coat and paws are towelled down and that he/she has plenty of fresh water to drink!

12. Does my dog need to be fully vaccinated?

Yes, all dogs must be fully vaccinated (puppy home visits excepted).

13. My dog doesn’t always get on with other dogs. Does this mean you are unable to walk them?

No, if your dog is uncomfortable around other dogs, weoffer a solo dog walking service, where wewill take your dog for a 45 minute walk alone.

14. Are you able to administer my dog’s medication?

Yes, we’re happy to administer medication to your dog.

15. Do you walk all breeds?

Providing it is legal we do not discriminate against a dog on account of its breed. We will meet your dog before we walk it, and providing we feel comfortable there won’t be a problem.

16. Are you familiar with the laws concerning dogs?

Yes,having four dogs ourselvesand gaining a qualification in Dog Walking & Pet Sitting (NARPS), we have a good knowledge of the  law.

17. How do you collect and drop-off my dog?

We come to your home and collect your dog and drop him/her back after their walk. If you require us to walk your dog during the  day whilst you’re at work, etc. We shall require a key to enter your home. Please note that we are fully police checked and insured to walk and care for your dog.

18. Does my dog need to wear a collar and tag?

Yes, TheControl of Dog’s Order 1992 requires thata dog wears a collar and tag, or disc showing the name and address of the owner.

19. How many dogs do you walk at a time?

We walk a maximum of five dogs on each walk. This ensures they have my full attention and remain safe. If you would prefer your  dog walked on its own we also offer solo walks.

20. Do you use treats?

We do use the occasional treat during a walk to reward good behavior, unless you request otherwise.

21. What happens in the event of an emergency?

In the unlikely event of an emergency we will inform you immediately. If your dog requires veterinary attention, we will transport it  to your allocated vet or the nearest veterinary surgery, depending on the degree of urgency. We are fully trained in Pet First Aid,  you will be provided with a copy of our certificates when we meet.

Certificate

Pet Service

If you are looking for a dog walking service we will visit you at your home to meet you and your pet and to complete an assessment, we sometimes arrange a trial walk with the owner to ensure that both parties are happy.
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Dog Walking Service

Dogs are walked on their own or with a maximum of Four other dogs with a suitable temperament. Dogs are kept on the lead at all times unless written permission has been given.

Walks are for an hour/45 mins but are adapted to suit the dog's individual needs.
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